Capacity & serviceability

We only serve where we can do it well.

Per-city readiness across the seven activation gates. Serviceability opens only when People, Geography, Emergency network, Quality, Technology, Commercial, and Trust are all ready (PRD 10.6).

Live cities

38%

Utilisation

Opening a city before it is ready erodes trust. Toggling serviceability is disabled until every activation gate for that city is green — a deliberate guardrail, not a limitation.

Coimbatore

4 associates · 4 active seniors

Live

46 / 110 hrs booked42%

Backup coverage82%

On leave

Demand

Activation gates7/7 ready

People4 verified associates, supervision in place.

GeographyCore neighbourhoods covered.

Emergency networkLocal contacts & 112 protocol mapped.

QualityReport review SLA met > 95%.

TechnologyAssociate app & console live.

CommercialUnit economics validated.

TrustPilot families onboarded.

Serviceability open

Tiruppur

1 associate · 1 active senior

Live

12 / 24 hrs booked50%

Backup coverage40%

On leave

Demand

Activation gates6/7 ready

People1 associate in supervision; recruiting 1 more.

GeographyCentral Tiruppur covered.

Emergency networkLocal contacts mapped.

QualityWithin SLA.

TechnologyLive.

CommercialBelow break-even density — watch.

TrustEarly families onboarded.

Serviceability open

Erode

1 associate · 0 active seniors

Activating

0 / 20 hrs booked0%

Backup coverage0%

On leave

Demand

Activation gates2/7 ready

People1 associate onboarding (unverified).

GeographyBrough Road corridor mapped.

Emergency networkLocal contacts being confirmed.

QualityNo completed visits yet.

TechnologyReady.

CommercialDemand forming; below threshold.

TrustAwaiting first family.

Serviceability closed

Pollachi

1 associate · 1 active senior

Waitlist

0 / 0 hrs booked—

Backup coverage0%

On leave

Demand

Activation gates5/7 ready

PeopleSole associate on leave; no backup.

GeographyTown covered.

Emergency networkContacts mapped.

QualityPrior visits within SLA.

TechnologyReady.

CommercialSingle-associate risk.

TrustOne family served.

Serviceability closed

Chennai

0 associates · 0 active seniors

Waitlist

0 / 0 hrs booked—

Backup coverage0%

On leave

Demand

Activation gates2/7 ready

PeopleNo associates recruited yet.

GeographyNeighbourhood mapping pending.

Emergency networkNot established.

QualityN/A — pre-launch.

TechnologyPlatform ready.

CommercialStrong waitlist demand (7 families).

TrustWaitlist only.

Serviceability closed