Incidents

Calm, coordinated, accountable.

Severity-graded incidents with acknowledgement SLAs (Red ≤ 15 min), a preserved timeline, and the escalation playbook. Safeguarding cases stay restricted to need-to-know.

3
Open
1
Amber
1
Red
For any life-threatening emergency, 112 is always the first call. The console coordinates within defined response windows — it is not a 24/7 emergency service.
AmberCoordinatingINC-2026-088

Possible fall — senior found on floor by associate

Coordinator
Rahul Menon (RM)
Raised
12 Jul · 10:22
Raised by
Preethi M.
City
Coimbatore
Senior
Sundaram Appa
Ack SLA
Met

What happened

Associate arrived to find Appa seated on the floor beside his bed, alert and responsive, reporting a slip while reaching for his walker. No loss of consciousness reported. Family and local contact being coordinated. Not an emergency — 112 not required per associate assessment.

Timeline · evidence preserved
  1. 10:22 · Preethi M.

    Raised Amber incident from the associate app on arrival.

  2. 10:24 · System

    RM Rahul notified. Ack SLA 30 min started.

  3. 10:29 · Rahul Menon

    Acknowledged. Called associate — senior alert, no visible injury.

  4. 10:41 · Rahul Menon

    Contacted daughter (Singapore) and local neighbour. Neighbour en route.

  5. 10:58 · System

    Status → Coordinating. GP review suggested as an action.

Escalation playbook5/7
Confirm senior is safe & responsive
Decide if 112 emergency services are required
Acknowledge within SLA & assign coordinator
Notify family via RM (single point of contact)
Activate local contact / neighbour
Log GP-review action & schedule follow-up visit
Close-out review with associate