Clear plans.
No hidden fees.

Most parents resist the idea before the first visit. After two or three visits, most look forward to it. The key is in how it's introduced - not as a care service, but as someone coming by to spend time with them.

A domestic helper manages the home. Our associates are there for your parent as a person - Master of Social Work (MSW) graduates trained in social work, not household management.

All visits happen in Tamil. Reports are written in English for the NRI family, but the relationship with your parent is entirely in their language.

Yes - if you think extra care is required, we are happy to explore medical care with you.

We work on a window model. Your associate visits within a defined window and your report arrives before it closes.

We have a backup associate for every area. If your primary is unavailable, a backup covers the visit within the same window.

We accommodate preferences where we can. Let your relationship manager know and we'll do our best.

60 to 75 minutes. Long enough to have a real conversation and not feel rushed.

A warm, honest account of the visit. It covers how your parent was that day, what was observed across eight areas, what changed since last visit, anything flagged, and what comes next.

WhatsApp and email, the same day as the visit. You can forward it to anyone in the family.

Message your relationship manager directly. They can give you more context on anything in the report.

An MSW graduate assigned specifically to your family. Police verified, reference checked, trained for three weeks, supervised fortnightly. Tamil-speaking and local.

Our associates undergo rigorous training to strictly adhere to the best practices. They can also carry audio/video recording to cover the interaction and provide additional safety.

Yes. Same associate, every visit. The only exception is illness or emergency, in which case a backup covers that visit.

Police verification, two personal references, in-person interview, three weeks of structured training, and fortnightly group supervision with a senior MSW.

Monthly plans - cancel with 30 days notice. Annual plans - we'll refund the unused months in full. We'd rather you tell us what isn't working than cancel quietly.

Upgrade or downgrade at any time. If needs move into medical territory, we'll help you find the right resource and transition smoothly.

Founding members get their first month free.

Tell your relationship manager. If the fit isn't right, we reassign - no awkwardness, no process.

A relative visits when they can and tells you what they think you want to hear. A neighbor notices the obvious but doesn't know what to look for legally or structurally. Postbox sends someone trained to check specific things like boundary markers, encumbrance status, structural condition, administrative compliance - and gives you a written report with photos every visit. It's the difference between ‘looks fine’ and actually knowing.

Your field associate arrives within the confirmed visit window, does a structured walk of the property covering boundary integrity, physical condition, signs of encroachment or unauthorized use, administrative status, and anything specific to your property type. Every visit is photographed - geotagged and timestamped. You receive a report the same day with green, amber, or red status across each area and a plain-language note on anything that needs attention.

For straightforward things like property tax payment, arranging a repair quote, collecting a municipal notice - yes, we coordinate on your behalf. For legal matters like encroachment disputes or title issues, we flag it clearly and connect you with the right people. We don't handle legal proceedings ourselves, but we make sure you're not finding out too late.

Yes. For rental properties we verify occupancy, confirm rent receipt, monitor TDS deduction, which is a common and costly thing NRI landlords miss - track lease expiry, and do periodic condition checks. We're not a property management company in the traditional sense, but we keep the tenancy accountable and keep you informed without you having to chase anyone across time zones.

That depends on your property type and what you need. Vacant plots typically need less frequency than occupied or locked properties. We work on a window-based schedule - your report arrives within a guaranteed fortnightly or monthly window rather than on a fixed appointment date. This lets your associate plan efficient routes and spend proper time at each property rather than rushing.

Every photo is geotagged with the exact coordinates of your property and timestamped to the minute. The report references specific observations from that visit and not a template. Your associate's name is on every report and they're accountable to your relationship manager for every visit they log. If something doesn't add up, you can ask us and we'll show you the raw data.